Do you need to contact us about a power outage? Call (512) 930-3640 (Customer Care). Questions about your bill? Visit https://customercare.georgetown.org.
The Energy Services Department is managed within Georgetown Utility Systems (GUS), by a Board of Directors that are appointed by City Council. Board Members voluntarily serve, advise and approve the division scope and budgetary concerns as representatives for the community under immediate assistance and direction of the Assistant City Manager for Utility Operations. The Division consists of four separate sections; Energy Services, Electric Operations, Transmission & Distribution and Metering-AMR. The four sections are managed by the Energy Services Director and the department co-management staff. The department employs over forty personnel that include administration, line construction and services, substation and metering technical support staff.
Energy is provided to the City by means of wholesale power agreements with various wholesale energy providers through a combination of short and long term contracts. The contracts provide a certain level of diversity to hedge costs inflationary pressures on wholesale power. The City also has an alliance with nine other municipal power cities and one electric cooperative for the mutual benefits that pertain to energy consulting and market participation as a viable solution and a strategic alternative to full reliance on the “legacy” wholesale energy provider.
Transmission is the means by which energy flows to the City of Georgetown from its wholesale energy provider(s). This means of high voltage/energy transport is provided through agreements in place with the LCRA and TXU. The City is virtually looped by these transmission lines to provide high voltage services in different sectors of the Electric Service Area and provide redundant energy flow in order to keep power outages at a minimum level.
The primary function of the department is to provide low cost, reliable power to our residential, commercial and industrial customers. Our service territory covers 42 square miles and over 202 miles of overhead construction and 166 miles of primary underground service. GUS’s Electric Department presently serves a population of more than 45,000 customers and has more than 20,000 electric meters, and 6,000 overhead and underground transformers in the distribution systems.
The Electric System has four (4) major components:
- Transmission Lines: High voltage is provided by LCRA and TXU rated at 138,000 volts AC. This is an economical means of providing energy from long distances in order to reduce losses and provide the industry standard for maintaining 120 Volts and 60 Cycles per Second. There are presently over twenty miles of transmission lines encircling the City to provide high voltage to our substations.
- Substations: High voltage is reduced to distribution level voltage by means of power transformers located within each of the City’s seven substations. These facilities are remotely controlled by a 24/7 operations center, located at the GUS Operations facility on Industrial Boulevard, in Georgetown by means of a supervisory control system network (SCADA). There is presently over 340,000 Kw of power transformer capacity to capacity available in all of the substations in order to grow to meet the City’s energy requirements for the next five years and beyond.
- Distribution Primary Circuits: these circuits are the primary path for delivering energy throughout the community from the seven substation locations. The Georgetown circuits are either 12,500 or 24,900 volts capability, depending upon the earliest services to the latest in construction. the circuits are separately capable of delivering energy to as many as 2,500 customers. Each of these circuits have the capability of assisting other circuits by means of integrated switching that will redirect energy flow in order to keep power flowing in the event of an outage that interrupts the normal means of energy to a particular section or residential area of the community. In the event of a power outage that requires field support, the energy Services Team continuously provides on-call trained line services personnel for immediate and safe response to restoring the customer’s circuit.
- Metering: This is the service most familiar to residential, commercial, and industrial customers. This service is provided by means of secondary electric connections that are reduced to 120/208 volts AC from the distribution line voltage. The secondary services can be provided either by overhead lines or underground cable that connects directly to the house or place of business.